Client Support Specialist (Evening Shift)

Client Support Specialist - Full Time - Evening Shift 

About Mapon

Mapon is one of the leading fleet management and asset-tracking solution providers in Northern Europe. We’ve been in the business for more than 19 years and, since then, have grown from a local company to an international business, developed a strong global partner network, have bonds listed on Nasdaq Baltic First North market, and opened branches in Spain, Estonia, Finland, Denmark, Sweden, Lithuania, and Ireland.

Mapon is part of the Draugiem Group - an international IT company association from Latvia. Our work is based on cooperation and sharing the same values as the rest of the companies in the group - fairness, experiments, and initiative.

Mapon provides fleet management and asset tracking solutions that will suit any company, regardless of its field of business and fleet size. Our platform has a web version and is also available on Android and iOS mobile apps that are designed to meet the fleet manager and employee needs

Join the Adventure!

Embark on a journey with us in the tracking industry, where every day is an opportunity for growth and making an impact. At Mapon, you're part of a larger story, contributing to meaningful work in a supportive environment.

💻 Main duties: 

• Provide remote communication with clients - via email, phone, and chat, with the main focus on LATAM partners; 
• Provide clients with the necessary information about Mapon products;
• Proactively resolve problem situations, troubleshoot solutions and devices;
• Plan installation trips for technical specialists to clients and support technician work;
• Collect and analyze various amounts of data; 
• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks;
• Follow organizational policies and regulations;
• To comply with confidentiality commitments; 
• Be a brand ambassador and always reflect the company values;

🧰 Requirements: 

• Previous client support experience of +2 years is required;
• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.
• Previous experience in the IoT field will be valued; 
• Great organizational skills;
• Being responsible with the assigned tasks by the Direct manager;
• Effective communication skills in order to provide key information to the Direct Manager or other departments; 
• Willingness and ability to help people;
• Ability to react quickly and concentrate in stressful situations;
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;
• Proficient  Spanish (LATAM Spanish) and English language skills (needed for communication with clients from LATAM regions) 
• Other language skills will be valued (we are international company).

🎁 What We Offer:

💰Monthly gross salary at 1600 EUR during the probation period, and 1700 EUR after the probation period;

⏰ Evening schedule (Monday-Friday 16:00-24:00)

🏡 The option to work remotely or in our cozy office - This is a remote position, but in the first onboarding month, you’ll work  in our office (Rīga, O.Vācieša 6B) and during regular working hours (9:00-17:00)

🍽️ Paid lunches and fruit in the office;

🩺 Personalized employee benefits after the probation period, from which you can choose the most suitable for you (health insurance (including mental health support, dental care, and massage courses), additional sports program or employer contributions to your 3rd pension pillar);

🏖️ Additional paid holidays, including your birthday and paid study leave;

📚 An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases;

🚗 Free parking at the office;

🌍 The opportunity to work outside Latvia for up to 90 days a year;

🎁 A dedicated budget for team-building events;

🏃‍♀️ Paid participation in major sports events, such as Stirnu Buks and the Riga Marathon;

🧩 Interest groups and activities within the Draugiem Group community.

Interested? Apply now! 

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

AS Mapon (Reg. No. 40003800531)