Global Client Support Project Manager

🟢About Mapon

Mapon is a fast-growing SaaS company and a leading provider of telematics and fleet management solutions in Europe. We empower thousands of companies across the continent with advanced GPS tracking, video telematics, and fleet management systems.
With operations in Latvia, Estonia, Lithuania, Sweden, Finland, Denmark, and Ireland, Mapon is driving the evolution of smart mobility - helping businesses operate more efficiently, safely, and sustainably.

🕹Why you’ll love working at Mapon

You’ll join a profitable, fast-scaling company backed by strong financial fundamentals and a track record of disciplined growth. We’re now entering the next phase - expanding across Europe, investing in innovation, and preparing for the next level of (potentially) public company governance.

You’ll have the autonomy and influence to play a key role in shaping Mapon's Customer Support function into a European success story, working directly with the CSO and Head of Operations to make it happen.

We move fast, take ownership, and continuously push for better results together.

🎯About the role

Mapon is seeking a Global Client Support Project Manager to lead and oversee strategic initiatives in the customer support domain. The role includes managing customer experience development projects, coordinating the implementation and use of AI tools in support processes, overseeing the knowledge management team, and driving collaboration across departments.

🤝What you’ll do

• Lead and develop customer support and knowledge management projects to enhance customer experience and self-service capabilities: including the adoption of ai-tools and processes to improve the efficiency and lower the resource profile of the Customer Support function within Mapon;
• Supervise the process of Help Center and customer-facing content development, ensuring quality, relevance, and usability;
• Collaborate closely with Product, Marketing, Technician and Customer Support teams to ensure timely information flow and aligned communication: helping to resolve systemic issues, and deliver industry-best customer experiences;
• Coordinate and support the work of the customer support specialists team: task prioritisation, quality control, and performance evaluation;
• Initiate improvements in customer experience processes based on data, customer feedback, and collaboration insights;
• Participate in testing new features and assist in preparing support materials prior to public releases.

🧩Who you are

• Proven experience in project management or customer experience development;
• Ability to work effectively across different teams and lead cross-functional projects;
• Understanding of knowledge management principles and customer support structures;
• Proactive approach, ownership of outcomes, and data-driven mindset;
• Excellent English communication skills (written and spoken) (the team is international and our knowledge base is created in English);
• Strong multitasking and prioritisation skills;
• Experience working with Jira / Confluence, Intercom, Cloudtalk, and other tools is considered a plus.

Nice to have:

• Project management certification;
• Lean methodology certification.

🎁 We offer:

💰 Monthly gross salary from (depending on skills & experience):

                          🇱🇻 From 2500 EUR (before taxes)

                          🇱🇹 From 2980 EUR (before taxes)

                          🇪🇪 From 2350 EUR (before taxes)

🩺 Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate;

📚 An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases;

🏆 Flexible working hours — the possibility to start your workday anytime before 11:00;

🌍 The opportunity to work outside home country for up to 90 days a year;

🏡 The option to work hybrid from home and in our cozy office;

🎁 A dedicated budget for team-building events;

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team;

🎉 Additional bonuses for special occasions and important life events;

⏰ Our Hiring Process

• CV review – Your application will be reviewed by HR and the Hiring Manager (CSO)
• Pre-recorded interview – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions regarding the position and to test language knowledge, allowing you to answer at a time that suits you best.
• Video interview - A conversation with HR and Hiring Manager (up to 60min).

Does this sound interesting? Send us your CV or apply via our careers page.

You can review our financial reports on NASDAQ Riga to learn more about Mapon’s performance.

*We provide high-quality feedback on performance in the interview and/or technical task only to those candidates who have reached the final stage of the selection process.

Latvia: AS Mapon (reg.nr. 40003800531) / Lithuania: UAB Mapon Lithuania (Reg. no. 306761595) / Mapon Estonia OÜ (Reg. No:14606309)