Client Support Specialist - Regular hours | Tallinn, Estonia

🟢 About Mapon

Mapon is one of the leading fleet management and asset-tracking solution providers in Northern Europe. We’ve been in the business for more than 20 years and, since then, have grown from a local company to an international business, developed a strong global partner network, have bonds listed on Nasdaq Baltic First North market, and opened branches in Spain, Estonia, Finland, Denmark, Sweden, Lithuania, and Ireland.

Mapon is part of the Draugiem Group - an international IT company association from Latvia. Our work is based on cooperation and sharing the same values as the rest of the companies in the group - fairness, experiments, and initiative.

Mapon provides fleet management and asset tracking solutions that will suit any company, regardless of its field of business and fleet size. Our platform has a web version and is also available on Android and iOS mobile apps that are designed to meet the fleet manager and employee needs.

🚀Join the Adventure!

Embark on a journey with us in the tracking industry, where every day is an opportunity for growth and making an impact. At Mapon, you're part of a larger story, contributing to meaningful work in a supportive environment.

🎯 What is the job description?

Main duties: 

• Provide remote communication with clients - via email, phone, and chat; 
• Provide clients with the necessary information about Mapon products;
• Proactively resolve problem situations;
• Plan installation trips for technical specialists to clients;
• Collect and analyze various amounts of data. 
• Replace colleagues in their responsibilities, during their absence – during holidays, business trips, studies, or sick leaves;
• Follow organizational policies and regulations that affect the Sales department;
• To comply with confidentiality commitments; 
• Be a brand ambassador and always reflect the company values.

🧩 What we expect from you:

• Previous client support experience +2 year is required;
• Experience using ticketing tools such as Zendesk, Intercom, etc.
• Previous experience in IoT or a technical field will be valued; 
• Great organizational skills.
• Being responsible for the assigned tasks by the direct manager;
• Effective communication skills in order to provide key information to the Direct Manager or other departments; 
• Willingness and ability to help people;
• Ability to react quickly and concentrate in stressful situations;
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;
• Excellent Estonian and English language skills (as our company is international our internal communication language is English); 
• Other language skills will be valued.

🎁We offer:

💰 Monthly gross salary starting from 1600 EUR; 

🗺️ Being part of an international team of 200 colleagues that you can work together on exciting tasks, learn from, have fun workdays with, and spend a great time in our social events;

⏰ Full-time job with working hours: Monday-Friday, 9:00-17:00;

🏡 Hybrid work with a possibility to work at the office - Osmussaare 20, Lasnamäe, Tallinn, Harjumaa, Boks 2;

📚 An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases;

🎁 A dedicated budget for team-building events;

🏡Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate;

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team;

🏆Great bonuses like - 

• paid lunch in the office, 
• additional holidays incl. on your birthday, 
• health insurance (after the probation period), and others.

📆 Our Hiring Process

• CV review – Your application will be reviewed by HR and the Hiring Manager (Client Support Team Lead (L1))
• Pre-recorded interview – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions regarding the position and to test language knowledge, allowing you to answer at a time that suits you best.
• Written home task – A short take-home assignment to understand your approach and skills (Reviewed by Hiring Manager).
• Video interview - A conversation with HR and Hiring Manager (up to 60min).
• Video interview – Final interview with Country Manager of the Estonia office (up to 40min).

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and lets shape the future of telematics together.

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon Estonia OÜ, Reg. No : 14606309