Integritetspolicy

Mapon respects the privacy of its users and is fully committed to protecting their personal data. This Privacy Policy explains how Mapon (“Mapon”, “we”, “us”, “our”) processes information about individuals, including personal data, in relation to the use of the Mapon.com website and the fleet management solution (“Service”). Here you will find detailed information about what type of information we collect and why, what we do with it, and what are your rights.

The controller of your personal data is the Mapon group entity to which your personal data has been submitted on the basis of a contractual or pre-contractual relationship, or whose Services you use or intend to use. You can see our contacts in the Contact information section.

By accessing or using this website or any of our Services, you agree to the terms set out in this Privacy Policy, Cookie Policy and other terms and policies published on our website. If you do not agree to this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

1. Information we process
1.1. Mapon collects, generates and receives information in a variety of ways when you use the Service, place an order or visit our website. Some of this information constitutes personal data.
1.2. When you set up an account with Mapon or place an order, you provide us with the following information, containing your personal data:

1.2.1. full name;

1.2.2. e-mail address;

1.2.3. payment information;

1.2.4. phone number;

1.2.5. shipping/billing address;

1.2.6. any other information, which you provide for this purpose.

1.3. Some information may be processed while you use our Service. Depending on the scope and configuration of Mapon Service, this information may also contain your personal data:

1.3.1. your vehicle data (for example, make, type and brand of the vehicle, mileage, technical information, etc.);

1.3.2. driver’s data (location, routes, driving habits, speed, direction, etc.);

1.3.3. digital tachograph and driver’s data and activities (for example, driver’s license number, name, time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, information on tachograph control, absence calendar, etc.);

1.3.4. web browser data (for example, IP address, browser type, version, etc.);

1.3.5. other data, which we can receive during the use of our Service and which, in connection with other information, may contain personal data (for example, temperature data, fuel sensor data, etc.).

1.4. Upon configuring your Mapon account settings, you may provide us some information that may contain personal data:

1.4.1. Driver’s data (for example, name, e-mail address, phone number, birth date, driver’s license number, digital tachograph card number and other data, which you have provided);

1.4.2. vehicle fleet data, according to your use and configuration of Mapon Service;

1.4.3. communication history with you;

1.4.4. other information, which may contain your personal data (for example, location, time zone, photo etc.).

1.5. You can choose to integrate third-party services in relation to certain aspects of Mapon Service. A third-party service is a software that integrates with the Service and you can enable or disable such integration for your Mapon account. Once enabled, the relevant third-party service provider may share or receive certain information (including importing or exporting). You should check the privacy settings of these third-party services to understand what data may be disclosed to us.
1.6. Upon visiting our website, we may collect and process the following information that may contain your personal data:

1.6.1. your device and browser;

1.6.2. your IP address;

1.6.3. other information that is collected from cookies and similar technology we use. Learn more about how we use cookies on our website by reading our Cookie Policy.

2. Purposes of processing

2.1. Mapon will process your personal data in order to provide you with the Service, improve it, solve any Service related issues you may have and ensure that you receive the best customer experience possible.

2.2. Mapon collects and processes your personal data for the following purposes:

  • to register you for the use of the Service, verify your identity and create your Mapon account;
  • to send you invoices and process payments for the Service;
  • to personalize your use of the Service when you set up your account settings;
  • to analyze your preference or use of the Service;
  • to communicate with you to inform you about Mapon Service and provide you any Service related support, answer your questions and process your requests;
  • to improve Service or to develop new features within the Service;
  • to analyze and measure how our Service is used. For example, we analyze data about your usage of the Service to optimize product design, to generate reports and create statistics;
  • to deliver personalized ads, promotions and offers to you;
  • to protect legal interests of Mapon, its users and other third parties and for legal reasons such as, e.g. enforcing our Terms & Conditions, agreements or policies, complying with any applicable law and assisting law enforcement authorities.
3. Legal grounds for processing
3.1. Mapon only collects and processes your personal data where we have lawful basis. Legal grounds for the processing of your personal data vary depending on the specific group of data and the purposes for processing it. Note that we may be processing the same personal data for several purposes simultaneously and, respectively, on more than one legal ground.

3.1.1. Contract. Most of the time the legal basis for processing your personal data is the contractual relationship between you as the user of Service and Mapon, since we need certain information to conclude the contract and fulfil our obligations arising out of this contract.

3.1.2. Legal obligation. In some cases, Mapon processes personal data on basis of legal obligations, imposed on us by applicable law, such as financial and tax reporting obligations, or if we have to respond to legal process.

3.1.3. Legitimate interests. Processing of your personal data is necessary for pursuing legitimate interests of Mapon or the legitimate interests of third parties, always ensuring that such processing shall not outweigh your rights and freedoms. For example, we may process your data for marketing purposes based on our legitimate interest of developing and improving our business. Other legitimate interests include maintaining Service to meet the needs of our users and clients, advertising to make our Service freely available for users, detecting and preventing fraud, abuse, security and technical issues with the Service, fulfilling obligations to our partners, enforcing legal claims, etc.

3.1.4. Consent. When you subscribe to our blog or newsletter, we will send you information, for example, our news, promotions or offers, based on your consent. Note that you have the right to withdraw your consent at any time and unsubscribe by using the unsubscribe link provided in the e-mail or by contacting us.

4. Retention period

Mapon will process your personal data for as long as any of the above-mentioned legal basis for data processing exist. At the end of this period, Mapon will delete your data.

5. Sharing your personal data with third parties

5.1. For Mapon to be able to provide you with our Service, we work with third parties that provide us with different services we need in ordinary course of our business. The categories of third party recipients (processors) of personal data include hosting and server co-location service providers, communication and content delivery networks, data and cyber security service providers, billing and payment processing service providers, fraud detection and prevention service providers, web analytics, email distribution and monitoring service providers, session recording service, advertising and marketing service providers, IT, legal and financial advisors, among others (“Third-Party Service Providers”).

5.2. Third-Party Service Providers only receive the minimum amount of personal data as necessary for them to provide us the requested service. Mapon shares personal data only with such Third-Party Service Providers that have undertaken to comply with obligations set out in this Privacy Policy and applicable data protection laws.

5.3. In certain situations, we might have a legal obligation to share your information with third parties, if it is required by law or when information is requested by public authorities.

5.4. Personal data processed by Mapon may be transferred to Third-Party Service Providers that are located outside of European Union. In such cases Mapon will only share personal data with such recipients that have undertaken to comply with the necessary data protection requirements and that are able to ensure an adequate level of protection or have provided adequate guarantees.

6. Your rights

6.1. You have the right to request access to your personal data and to correct, amend, delete, transfer, or limit the use of your personal data by logging into your Mapon account or by reaching us using the contact information provided below. Before providing information, we may be required to verify your identity, thus we may require additional information.

6.2. If you believe that we have processed your personal data unlawfully, you have the right to submit a complaint to the contact information provided below, or to the respective data protection supervisory authority.

6.3. Provision of personal data is a requirement necessary to receive the Service and to enter into a contract with Mapon.

7. Privacy policy changes

7.1. Mapon may occasionally amend this Privacy Policy, for example, in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

7.2. Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

8. Contact information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by using the contact details below:

Mapon Latvia

info@mapon.com

Address: Krasta iela 44, Riga, LV-1003, Latvia

Mapon Spain

contacto@mapon.com

Address: Carrer Pujades 55, Piso 1º - Oficina 14, 08005, Barcelona, Spain

Mapon Finland

suomi@mapon.com

Address: Juhtatie 2, 00750, Helsinki, Finland

Mapon Estonia

estonia@mapon.com

Address: Peterburi 90F, 41-1, 11415, Tallinn, Estonia

This Privacy Policy is effective as of 11 May 2020.

Cookiepolicy

Mapon website uses cookies. If you have agreed, in addition to cookies that ensure the functioning of the website, other cookies, such as web beacons, pixels or similar storage technology may be placed on your computer or another device from which you access our webpage. This Cookie Policy describes what types of cookies we use on our website and for what purposes.

Mapon website uses different kind of cookies:

  • Strictly Necessary cookies,
  • Analytical cookies,
  • Marketing cookies.

You can set each cookie category (except strictly necessary) by clicking on the “cookie settings” button below:

1. What are cookies?

Cookies are small text files created by the website, downloaded to and stored on any internet-enabled device – such as your computer, smartphone or tablet – when you visit our homepage. The browser you're on uses the cookies to forward information back to the website at each subsequent visit for the website to recognize the user and to remember the user’s choices (for example, login information, language preferences and other settings). This can make your next visit easier and the site more useful to you.

2. What types of cookies do we use and for what purposes do we use them?

We use different types of cookies to run our website. The cookies indicated below may be stored in your browser.

  • Strictly necessary cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • Analytical cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. For analytical purposes, we may use third party cookies. These cookies are stored permanently on the user’s device.
  • Marketing cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. These cookies are stored permanently on the user’s device.
3. Third-party cookies

Our website uses third-party services, for example, for analytics services so we would know what is popular on our website and what is not, thus making the website more usable. You can learn more about these cookies and their privacy policy by visiting the website of the respective third party. All information processed from third-party cookies is processed by the respective service provider. At any point in time, you have the right to opt-out from data processing by third party cookies. For more information, please see the next section of this Cookie Policy.

We may use Google Analytics cookies to help measure how users interact with our website content. These cookies collect information about the user's interaction with the website, such as unique visits, returning visits, length of the session, actions carried in the webpage, and others.

We may also use Facebook pixels to process information about the user’s actions on our website, such as a visited webpage, the user’s Facebook ID, browser data, and others. The information processed from Facebook pixels is used to display interest-based ads when you are using Facebook as well as to measure cross-device conversions and learn about users’ interactions with our webpage, and others.

4. How to control cookies?

When visiting our website, you are presented with an informative statement that the website uses cookies and given the possibility to adjust the use of cookies by clicking Cookie Setting. You can also delete all cookies stored in your browser and set up your browser to block cookies being saved. By clicking on the “help” button in your browser, you can find instructions on how to prevent the browser from storing cookies, as well as what cookies are stored already and delete them if you want to. You must change the settings for each browser that you use.

However, please note that without saving certain cookies, it is possible that you will not be able to fully use all the features and services on Mapon’s website.

You can separately opt-out from having your website activity available to Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents sharing information about your website visit with Google Analytics. Link to the add-on and for more information: https://support.google.com/analytics/answer/181881.

Furthermore, if you want to opt-out from interest-based, behavioural advertising, you can do so by using one of the following tools based on the region you are in. Please note that this is a third-party tool that will save its own cookies on your devices and Mapon is not responsible for their Privacy Policy.

For more information and opt-out options, please visit:

5. Cookie policy changes

We reserve the right to make changes to this Cookie Policy. Amendments and/or additions to this Cookie Policy will come into force when published on our website.

By continuing to use our website and/or our services after changes have been made to this Cookie Policy, you are indicating your consent to the new wording in the Cookie Policy. It is your responsibility to regularly check the content of this policy to learn about any changes.

6. Contact information

If you have any questions about your personal data or this Cookie Policy, or if you would like to file a complaint about how we process your personal data, please contact us by using the contact details below:

Mapon Latvia

info@mapon.com

Address: Krasta iela 44, Riga, LV-1003, Latvia

This Cookie Policy is effective as of 11 May 2020.

Data processing terms

This personal data processing agreement (“Agreement”) contains personal data processing terms between Mapon and any company, organization, institution or any legal person (“Client”) that uses Mapon vehicle fleet management services (“Service”) to monitor and process personal data of their employees or other individuals within their Mapon account while using the Service.

The processor of personal data is the Mapon group entity to which the Client has a contractual relationship or whose Services the Client uses. See our contacts in the Contact information section.

1. Subject of the Agreement

1.1. Client as the data controller instructs Mapon to process personal data in order to provide Service to the Client pursuant to the Service agreement concluded between the Client and Mapon. In respect of personal data obtained from the Client or Mapon system during the provision of Services, Client acts as data controller and Mapon as data processor.

1.2. For the avoidance of doubt, this Agreement contains complete and final instructions of the Client to Mapon in relation to processing of personal data of Client’s data subjects, and therefore constitutes a binding data processing agreement in accordance with the applicable data protection laws and regulations.

1.3. When Mapon processes personal data on behalf of the Client as data controller, any enquiry, request, objection or complaint that a data subject (for example, an employee of the Client) may have in connection with the processing of personal data regarding the Service should be addressed to and resolved by the Client.

2. Purposes of processing

2.1. Mapon processes personal data in order to provide the Service, improve it, solve any Service related issues the Client may have and ensure that the Client receives the best customer experience possible.

2.2. Mapon collects and processes personal data for the following, but not limited, purposes:

  • to register Client for the use of the Service, to verify identity and create a Mapon account;
  • to send Client invoices and process payments for the Service;
  • to personalize Client’s use of the Service when the account settings are set up;
  • to analyze Client’s preference or use of the Service;
  • to communicate with Client or data subject to inform about Mapon Service and provide any Service related support, answer questions and process requests;
  • to improve Service or to develop new features;
  • to analyze and measure how Mapon Service is used. For example, Mapon analyzes data about the usage of the Service to optimize product design, to generate reports and create statistics;
  • to deliver personalized ads, promotions and offers;
  • to protect legal interests of Mapon, its users and other third parties and for legal reasons such as, e.g. enforcing our Terms & Conditions, agreements or policies, complying with any applicable law and assisting law enforcement authorities.
3. Types of personal data and data subject categories
3.1. Mapon collects, generates and receives information in a variety of ways when the Client uses the Service or places an order. Some of this information constitutes personal data.
3.2. Data subject categories include Client’s employees, representatives and other data subjects that will be registered under Client’s account.
3.3. Client ensures that it has acquired all necessary consents and/or relies on other appropriate legal grounds for the processing of personal data of data subjects. Client confirms that data subjects have been informed about the fact that their personal data is transferred to Mapon as a processor and other third parties (sub-processors) used by Mapon for the provision of Service.
3.4. When setting up an account with Mapon or placing an order, the Client provides Mapon with the following information, containing personal data:

3.4.1. name/ company name;

3.4.2. e-mail address;

3.4.3. payment information;

3.4.4. phone number;

3.4.5. shipping/billing address;

3.4.6. any other information provided to Mapon for this purpose.

3.5. Some information may be processed while the Client or data subject (for example, Client’s employee) uses the Service. Depending on the scope and configuration of Mapon Service, this information may also contain personal data:

3.5.1. vehicle data (for example, make, type and brand of the vehicle, mileage, technical information, etc.);

3.5.2. driver’s data (location, routes, driving habits, speed, direction, etc.);

3.5.3. digital tachograph and driver’s data and activities (for example, driver’s license number, name, time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, information on tachograph control, absence calendar, etc.);

3.5.4. data subject’s web browser data (for example, IP address, browser type, version, etc.);

3.5.5. other data, which Mapon can receive during the use of the Service and which, in connection with other information may contain personal data (for example, temperature data, fuel sensor data, etc.).

3.6. Upon using or configuring Mapon account settings, the Client may provide some information that may contain personal data:

3.6.1. Client’s employee’s (driver’s) data (for example, name, e-mail address, phone number, birth date, the used vehicle fleet and used vehicle, driver’s license number, digital tachograph card number and other data, which has been provided);

3.6.2. vehicle fleet data, according to the use and configuration of Mapon Service;

3.6.3. communication history with the Client and data subject;

3.6.4. other information, which the Client may provide to Mapon and which, in connection with other information may contain personal data (for example, vehicle fleet control sheets, location, time zone, photo etc.).

3.7. The Client can choose to integrate third-party services in relation to certain aspects of Mapon Service. A third-party service is a software that integrates with the Service and the Client can enable or disable such integration for Mapon account. Once enabled, the relevant third-party service provider may share or receive certain information (including importing or exporting). The Client should check the privacy settings of these third-party services to understand what data may be disclosed to Mapon.
4. Duration of processing and retention period

4.1. Mapon will process the aforementioned data for as long as Mapon provides the Service to the Client and the Client has an active Mapon account. However, personal data can be deleted at any time upon Client’s request.

4.2. Unless the applicable law requires, Mapon has no obligation to store Client’s personal data after the termination of contract with the Client. After terminating the contract, Mapon may continue to store some personal data, limited to the minimum amount required, for Mapon to comply with legal obligations, to ensure reliable back-up systems, resolve dispute between the Client and Mapon, if any, prevent fraud and abuse, enforce Mapon agreements, and/or to pursue legitimate interests of Mapon or third parties.

5. Sharing personal data with third parties
5.1. For Mapon to be able to provide the Service, Mapon works with third parties that provide Mapon with different services needed in ordinary course of business. The categories of third-party recipients (sub-processors) of personal data include hosting and server co-location service providers, communication and content delivery networks, data and cyber security service providers, billing and payment processing service providers, fraud detection and prevention service providers, web analytics, email distribution and monitoring service providers, session recording service, advertising and marketing service providers, IT, legal and financial advisors, among others (“Third-Party Service Providers”).
5.2. Third-Party Service Providers only receive a minimum amount of personal data necessary for them to provide Mapon the requested service. Mapon shares personal data only with such Third-Party Service Providers that have undertaken to comply with the data protection obligations set out in this Agreement, provide sufficient guarantees and implement appropriate technical and organizational measures, and otherwise comply with applicable personal data protection laws. Mapon remains responsible for the processing of personal data carried out by Third-Party Service Providers that Mapon has engaged for respective data processing in accordance with applicable laws.
5.3. The Client provides general authorization to Mapon to engage Third-Party Service Providers or sub-processors. The Client can access information about Mapon Third-Party Service Providers in his Mapon account, where it is possible to subscribe to notifications for changes in Mapon sub-processor list, as well as information on Client’s right to object to such changes. In case the Client objects to the engagement of a new sub-processor, the Client and Mapon will find a solution for further data processing to a limited extent without the use of the particular sub-processor or, if such a solution cannot be found, agree on the termination of the Service in accordance with the terms of termination specified in the Service contract.
5.4. In certain situations, Mapon might have a legal obligation to share Client’s information with third parties, if it is required by law or when the information is requested by public authorities.
5.5. Personal data processed by Mapon may be transferred to Third-Party Service Providers that are located outside of European Union. In such cases Mapon will only share personal data with such recipients that have undertaken to comply with the necessary data protection requirements and that are able to ensure an adequate level of protection or have provided adequate guarantees.
6. Mapon obligations and assistance to the controller
6.1. Mapon uses reasonable and appropriate organizational, technical, and administrative measures in accordance with applicable data protection laws in order to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore Mapon encourages the Client to take care of the personal data in its possession that is processed online and set strong passwords for Mapon account, limit access to computer and browser by signing off after finishing the session, and avoid providing Mapon with any sensitive information whose disclosure could cause substantial harm to the data subject.
6.2. All of Mapon’s authorized personnel involved in the processing of Client’s and third person’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process personal data without the Client’s authorization if it’s not for the purposes of providing the Service.
6.3. In the event of a personal data breach, Mapon will notify the Client in accordance with the obligations set out in applicable laws and will provide reasonable assistance regarding the investigations of the personal data breach and the notification to the supervisory authority and data subjects regarding such personal data breach.
6.4. Taking into account the nature of the processing, Mapon will assist the Client with provision of technical or organizational measures, insofar as possible, for the fulfilment of Client’s obligations as a data controller in relation to:

6.4.1. any requests from the Client’s data subjects in respect of access to or the rectification, erasure, restriction, portability, blocking or deletion of their personal data that Mapon processes on behalf of the Client. In the event that a data subject sends such a request directly to Mapon, Mapon will promptly forward such request to the Client;

6.4.2. the investigation of personal data breach and the notification to the supervisory authority and Client’s data subjects regarding such personal data breach;

6.4.3. where appropriate, the preparation of data protection impact assessments and, where necessary, carrying out consultations with any supervisory authority.

7. Data processing audit

7.1. Upon Client’s request Mapon agrees to provide sufficient information to demonstrate compliance with the obligations laid down in this Agreement and applicable data protection laws. This information should be provided to the extent that such information is within Mapon’s control and Mapon is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party.

7.2. If the provided information, in Client’s reasonable judgment, is not sufficient to confirm Mapon’s compliance with this Agreement, then Mapon agrees to allow and contribute to data processing audit.

7.3. Such audit will be carried out by independent third party with good market reputation, which has experience and competence to carry out data processing audits and confirmed by both Mapon and the Client.

7.4. Such audit will be carried out at the time agreed between the Client and Mapon within 2 (two) months from the moment the Client has requested the audit in writing. The auditor will have to sign a confidentiality agreement which includes obligation not to disclose business information in its audit report which will also be provided to Mapon. The audit will be carried out during normal working hours of Mapon, without interfering with Mapon’s business activities. The Client has the right to request the audit once every 2 years. All expenses regarding to the audit shall be borne by the Client.

8. Amendments to the Agreement

8.1. Mapon may occasionally change this Agreement, for example, in cases new services or features are introduced. In case of amendments or any changes, Mapon will inform the Client in due time by sending an electronic notification to the Client’s representative and indicating the nature and scope of the amendments. The amendments to this Agreement are applied from the moment, which is indicated in this section of the webpage.

8.2. By continuing to use Mapon Service or otherwise providing personal data to Mapon, after the amendments to this Agreement have been implemented, the Client agrees to the updated terms of the Agreement.

9. Governing law

9.1. This Agreement shall be governed by the laws of the Republic of Latvia, and any action or proceeding related to this Agreement (including those arising from non-contractual disputes or claims) will be brought in the courts of the Republic of Latvia.

10. Contact information

If you have any questions about personal data processing or these Data Processing Terms, please contact us by using the contact details below:

Mapon Latvia

info@mapon.com

Address: Krasta iela 44, Riga, LV-1003, Latvia

Mapon Spain

contacto@mapon.com

Address: Carrer Pujades 55, Piso 1º - Oficina 14, 08005, Barcelona, Spain

Mapon Finland

suomi@mapon.com

Address: Juhtatie 2, 00750, Helsinki, Finland

Mapon Estonia

estonia@mapon.com

Address: Peterburi 90F, 41-1, 11415, Tallinn, Estonia

These Data Processing Terms are effective as of 11 May 2020.