UX Researcher

Mapon is seeking a talented and experienced UX Researcher to join our product team and play a pivotal role in shaping the user experience of our fleet management and asset-tracking solutions.

As a UX Researcher, you will lead UX research efforts in our Product Design team, as well as collaborate with other teams to understand user needs and identify opportunities for improvement.

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Monthly salary from EUR 2800

Before tax (depending on your skills and experience)

Your responsibilities will include:

Taking an impact-focused approach to planning, conducting, and communicating research studies aimed at understanding user behavior, needs, use cases, and workflows

Conducting qualitative and quantitative research, including, but not limited to interviews, surveys, usability testing, and analytics analysis, to gather meaningful insights

Supporting the product team by conducting research on user goals, needs, and mental models, and usability testing solution ideas to ensure our fleet management solutions meet user requirements.Championing a user-centered design approach and advocating for the importance of UX research within the organization

Working closely with the product team to align research activities with user goals, needs, and mental models, ensuring our solutions exceed user expectations

Developing comprehensive customer journey maps that illustrate the end-to-end experience of our users, from initial awareness to post-purchase support

Synthesising research findings into clear, actionable insights, presenting them in an easily understandable format to facilitate informed decision-making across teams

Coordinating and facilitating cross-departmental workshops, fostering a collaborative approach to product development and innovation with stakeholders from various departments, including product management, design, sales, and marketing.

We expect from you:

A Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or a related field will be considered an advantage

3+ years of experience in UX research or a related field

Expertise in both qualitative and quantitative research methodologies

Experience with UX research tools like Dovetail, Google Analytics, Hotjar, and Clarity

Strong analytical skills and the ability to synthesize complex data into actionable insights

We offer

Employee benefits - free lunch in our office, health insurance policy, additional holidays (including your birthday), gym membership, and more

Financial support for your professional development

Option to work remotely or at our cozy office, start your working day anytime until 11:00, and during summer, Fridays are short workdays

About Mapon

We're among the leading fleet management and asset tracking solution providers in Northern Europe

253 999

Devices installed

28794

Clients

411

Partners worldwide

Kilometers tracked

38 000 000 000 km

Interested? Send us your CV!

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Mapon, JSC. (reg. nr. 40003800531)