Client Support Specialist

📍 Location: Barcelona, Spain (Hybrid)

🕓 Full-time | Flexible schedule

Who We Are

Welcome to Mapon, a proud member of the Draugiem Group – the creators of Latvia’s beloved social network draugiem.lv. We operate globally, innovating in the telematics and fleet management industry with a strong sense of mission and a close-knit team spirit.

Despite our international presence and growth, we stay grounded in our core values:

Fairness – We lead with honesty, transparency and respect.

Experimentation – We’re not afraid to try, fail, learn, and try again.

Initiative – We take action, own our tasks, and bring energy to what we do.

At Mapon, you’re not just joining a company – you’re joining a journey.

Responsibilities:

• Provide remote communication with clients - via email, phone, and other communication tools
• Provide clients with the necessary information about Mapon products
• Proactively resolve problem situations
• Plan installation trips for technical specialists to clients
• Collect and analyze various amounts of data
• Talking with installers over the phone
• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave
• Follow organizational policies and regulations that affect the Sales department
• Be a brand ambassador and always reflect the company values

Requirements:

• Previous client support experience +2 years is required
• Experience using ticketing tools such as Zendesk, Hubspot, etc.
• Previous experience in IoT or a technical field will be valued
• Great organizational skills.
• Being responsible for the assigned tasks by the direct manager
• Effective communication skills to provide key information to the Direct Manager or other departments
• Willingness and ability to help people
• Ability to react quickly and concentrate in stressful situations
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently
• Excellent Spanish and English language skills
• Other language skills will be valued.

We offer:

🌍 Join an international team of 200+ colleagues with global reach and local soul.

 🧘‍♀️ Flexible hybrid work setup – work from home a few days a week.

 🎉 Social events, team buildings, and a supportive work culture.

 🍎 Pet-friendly office in PobleNou with free coffee and fruit.

 🎂 Extra day off on your birthday.

 💳 Tarjeta restaurante for your meals.

 💪 Gym membership & private health insurance.

🧠 Annual training budget.

🕓 Flexible hours and short Fridays to enjoy life outside work.

AS MAPON SUCURSAL EN ESPAÑA (reg. no. W0541088A)