Mapon is looking for a Global Client Support Project Manager whose main responsibility will be to lead and oversee strategic initiatives in the customer support domain.
The role includes managing customer experience development projects, coordinating the implementation and use of AI tools in support processes, overseeing the knowledge management team, and driving collaboration across departments.
Before taxes
● Paid lunches and fresh fruit in the office;
● Personalised employee benefits after the probation period — you can choose the option that suits you best: (a premium health insurance policy (including mental health support, dental care, and massage courses), a sports program, or Employer contributions to your 3rd pension pillar);
● Additional paid days off, including your birthday;
● Paid days for physical and mental well-being recovery;
● An annual learning budget to support your professional development — from seminars to book purchases;
● Free parking next to the office;
● Flexible working hours — start your workday anytime before 11:00;
● Additional paid leave for various life situations, including paid study leave;
● The possibility to work remotely or from our cosy office;
● A dedicated budget for team-building activities;
● Covered participation in major sports events such as Stirnu buks and the Riga Marathon;
● Hobby groups and social activities within the Draugiem Group community.
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