We are now looking for a Customer Support Specialist to join our team. In this role, you will provide professional communication with clients, help them understand and use Mapon products, consult and train customers and partners, gather and analyze data, and resolve problem situations. Daily work may also include assisting with route planning, so an interest in technical solutions and strong map orientation skills will be valuable.
We are looking for a helpful and communicative colleague who enjoys supporting others, reacts quickly, and can analyse information with precision. If you want to grow professionally, work in an international environment, and are not afraid of new challenges – join Mapon!
Before tax (depending on your experience and education)
Responsibilities:
Provide remote communication with clients, both written and verbal
Deliver necessary information to clients about Mapon products
Conduct remote training sessions for clients and partners on how to use Mapon products
Collect and analyse data of various volumes
Actively resolve client issues and problem situations
Assist clients with task and route planning, including map orientation and designing suitable routes
Requirements:
Excellent Latvian and English skills (both written and spoken)
additional languages will be considered an advantage
Previous experience in customer service
Experience as a dispatcher or route planner will be considered an advantage
Interest in technology and technical solutions will be considered an advantage
Ability to react quickly and handle non-standard situations
Good computer skills and ability to work with various IT tools and systems
Ability to work with and analyse large amounts of data
Strong communication skills and a genuine willingness to help people
We offer
Paid lunches and fruit in the office
Personalised employee benefits after the probation period, where you can choose what suits you best (premium health insurance, including mental health support, dental care, and massage courses
sports program
or employer contributions to your 3rd pension pillar)
Extra paid vacation days, including your birthday off
Paid wellness days for both physical and mental health
Annual learning budget to support your growth, from seminars to book purchases
Free parking at the office
Flexible working hours with the possibility to start your day anytime before 11:00
Additional paid leave for life events, including study leave
The option to work remotely or from our cozy office
Special budget for team-building events
Paid participation in major sports events such as Stirnu buks and Riga Marathon
Interest groups and activities within the Draugiem Group community
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+371 6727 1803
