Holistic Account Manager | Vantaa, Finland

🟢 Build the next version of Mapon

Mapon builds B2B SaaS for companies whose work happens in the physical world. Our platform helps businesses manage vehicles, drivers, and equipment, improve road safety, reduce costs, automate daily operations, and comply with complex transport regulations.

We started in Riga in 2006. Today, more than 35,000 clients use Mapon, with over 400,000 connected devices on the platform. We have 200+ colleagues across Europe and a network of 150+ partners worldwide. In 2025, Mapon grew revenue by 22.8% to 24.2 million EUR while remaining profitable. We have completed eight acquisitions and intend to keep growing organically and through M&A.

We’re looking for an Account Manager in Finland to grow sales within a portfolio of 200+ existing customer accounts. Your primary focus will be identifying and closing upsell and cross-sell opportunities. Account Management is a core growth function for us.

🤝 Your mission

This is a sales role focused on existing customers. You’ll grow your portfolio’s recurring revenue by selling additional solutions and expanding customers’ use of Mapon. Retaining customers and managing commercial relationships are also part of your responsibility.

You’ll use CRM, revenue and product usage data to decide which customers to contact and where to invest your time. You’ll lead commercial conversations and turn customer needs into sales opportunities.

Managing 200+ accounts requires structure and deliberate prioritisation. You’ll combine focused work with high-potential customers with regular outreach and follow-up across the wider portfolio.

We’ll teach you the product and the industry. You bring commercial drive, relationship skills and a disciplined approach to managing your work.

🎯 The challenges you’ll tackle

Our customers operate across transport, logistics, construction, delivery, and other industries. They have different priorities, fleet sizes, and levels of experience with our products.

Some need help making better use of what they already have. Others could benefit from additional solutions or wider adoption across their business. Some may be at risk of leaving before they tell us anything is wrong.

Your challenge is to understand those differences and focus your effort where it matters most. You’ll need to balance customer needs, retention risks, and growth opportunities across your portfolio.

You’ll also work across internal teams to make sure customer commitments turn into action.

🤝 What you’ll own and do

You’ll own customer relationships, retention, and recurring revenue growth across your assigned portfolio.

• Prioritise and manage your portfolio. Use customer data to plan outreach across 200+ accounts and focus effort where the commercial impact is greatest. Develop detailed account plans for selected high-value or high-potential customers.
• Own the sales process within your portfolio. Proactively identify customer needs and recommend relevant solutions. Prepare offers, negotiate and close upsell and cross-sell opportunities.
• Build a pipeline from existing customers. Turn customer conversations and data into qualified opportunities. Maintain clear next steps and follow through until a decision is made.
• Build adoption and value. Help customers understand the business value of relevant Mapon solutions and identify opportunities for wider use.
• Manage retention risks. Recognise declining engagement, unresolved issues or changing requirements early. Lead the commercial response and involve the right team when specialist help is needed.
• Prepare for renewals. Start commercial conversations early, contribute to renewal planning and negotiate with long-term value in mind.
• Maintain a reliable view of your portfolio. Keep CRM records and opportunities current. Use customer and product usage data to prioritise work and forecast results.
• Coordinate internally. Work with Growth, Product, Support, Technicians and Finance to move sales opportunities forward and deliver on customer commitments. Keep ownership of commercial next steps while specialists handle their areas.
• Represent the customer internally. Share useful feedback, surface customer stories and identify opportunities for referrals.

You own the commercial relationship and sales opportunities. Our Support team handles technical questions and troubleshooting directly with customers.

Your focus is proactive sales, renewals and retention. You are not expected to serve as the technical help desk for your portfolio.

When a technical issue puts a customer relationship or sale at risk, you work with Support on the customer impact and commercial next steps. Support owns the technical investigation and resolution.

🚀 What success looks like

• Your portfolio’s recurring revenue grows through upsell and cross-sell while losses from cancellations and reduced spending are kept under control.
• You build and close a healthy pipeline of opportunities within your existing customer base.
• You maintain consistent outreach and follow-up across your portfolio. More time goes to the strongest growth opportunities and material retention risks.
• Customer risks are identified early, with clear actions and follow-through.
• Your opportunities and forecasts are grounded in customer conversations and reliable CRM data.
• Customers understand the value of the solutions they buy and know where to get technical support.
• You contribute practical improvements to how Mapon manages and grows existing accounts.

🤝 What we’re looking for

You’re likely to be a strong fit if you have:

• Experience in B2B account management, sales or customer success, with clear examples of closing sales and growing revenue from existing customers.
• Confidence in proactive outreach, upselling, cross-selling and negotiation.
• The ability to understand a customer’s business and connect their needs with relevant solutions.
• Experience managing a large customer portfolio through segmentation, structured outreach and disciplined follow-up.
• Experience using CRM and customer data to prioritise sales opportunities and identify retention risks.
• Clear communication and the ability to build trust with customers and colleagues.

SaaS or subscription business experience is useful. So is a background in telematics, fleet management, logistics, mobility, or IoT. Neither is required—we’re ready to help you learn the industry and our products.

🔎 How you operate

• You take ownership. You follow through on commitments and keep people informed.
• You are commercially curious. You want to understand how customers work, what they value and where growth can come from.
• You initiate sales conversations. You actively create opportunities within your portfolio and are comfortable asking for the business.
• You act early. You reach out before a renewal becomes urgent or a customer issue escalates.
• You prioritise deliberately. You use data and commercial judgement to decide where your time will have the greatest impact.
• You communicate honestly. You raise difficult issues, set realistic expectations and address problems directly.
• You work across teams. You involve the right specialists and stay accountable for commercial progress.

💰 Compensation

We offer a base salary of €4,000 gross per month, plus uncapped performance-based commission.

Based on existing team performance, €1,500–€2,000 gross per month in commission is an indicative benchmark, bringing combined monthly earnings to approximately €5,500–€6,000 gross. Actual commission depends on results and is not guaranteed. Stronger performance can take your earnings beyond this range.

We’ll explain the commission structure, performance measures, and payment schedule during the recruitment process.

You’ll be based at our Helsinki office, with the option to work remotely one or two days per week. We’ll agree on either three office days and two remote days, or four office days and one remote day.

🎉 Additionally we offer:

🌍 Join an international team of 200+ colleagues with global reach and local soul.

 🧘‍♀️ Flexible hybrid work setup – you’ll be based at our Helsinki office, with the option to work remotely one or two days per week. We’ll agree on either three office days and two remote days, or four office days and one remote day.

 🎉 Social events, teambuilding events, and a supportive work culture. 

🤖 Access to AI tools and paid plans, such as ChatGPT, Gemini, and others if needed, to support your daily work and productivity;

 💼 Laptop, accessories, and everything you need.

 🎂 Extra day off on your birthday.

 🧠 Annual training budget.

🏋️ Free gym at the office

 🕓 Flexible hours to enjoy life outside work.

🪴 Wellness days-  take time off when you’re not feeling well, without the need for a sick leave certificate;

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team.

🎓 Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone.

👥Join a friendly, supportive team where you'll thrive, with a well-planned onboarding process starting from day one to ensure your success.

📆 Hiring process

• CV review – Your application will be reviewed by HR and the Hiring Manager (Head of HAM and Partnerships).
• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
• Online interview – interview with the Hiring Manager and HR (up to 60min).
• Background check - References from previous employers.

If you enjoy building long-term customer relationships and taking responsibility for their commercial growth, we’d like to hear from you. 

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics – together.

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon Finland, OY (reg.no. 23915465)