Our client, a passenger transport company in Spain specialising in ride-hailing services, manages a large fleet dedicated to providing private transfers and mobility solutions tailored to different needs. Demand for their services increases significantly during certain times of the year, making operations more intense and complex for the team.

To handle the pace and complexity of such a seasonal operation, the company needed to strengthen fleet safety, prevent fraudulent claims, and resolve disputes quickly and reliably. That’s when they turned to Mapon’s video telematics solution — an investment in 40 vehicle cameras that proved its full value with just a single incident.

Life Before Mapon

Before implementing Mapon, the company used a basic GPS tracking solution. It allowed them to see vehicle locations and monitor speed, but it lacked the tools needed for modern fleet management and offered no real protection for the team in case of third-party disputes.

“We worked with another company that only provided GPS location. We had to sit down with each driver to understand how their day went. There was no way to anticipate issues — we could only react after problems occurred.” Ride-hailing fleet manager

The lack of objective visibility into what happened during rides limited the company’s ability to respond quickly to certain situations, such as road incidents or disagreements with external platforms. Installing cameras brought clear visual evidence that made it possible to handle such cases more efficiently, with greater transparency and confidence for everyone involved.

Why Mapon?

The decision to invest in Mapon’s camera system was driven by a clear need: improving safety and having objective evidence in case of any incident. The company chose to install two cameras per vehicle — one forward-facing and one interior camera with infrared night vision. The fleet manager explains:

“We believe the camera provides safety not just for the driver, but for the passengers too.”

Mapon’s camera systems help monitor the proper operation of the ride-hailing fleet.

Beyond the hardware, the key factor was Mapon’s platform functionality, which allowed the company to centralise fleet management in one place:

“We’re gradually using more and more features. We see a lot of potential in the platform and we’re on track to make it a key tool in our operations,” our client adds.

One Accident Changed Everything

The value of the investment became clear after a serious accident. During peak season, one of the company’s vehicles was hit head-on by another car that had veered into the wrong lane.

“It was a total loss. Luckily, we had Mapon’s cameras installed, and you can clearly see how the other vehicle crosses into our lane,” explains the fleet manager.

Thanks to the footage, the ride-hailing company was able to clearly prove what had happened to both the insurance company and the authorities.
The video removed any doubt about responsibility and significantly sped up the claims process — avoiding disputes and eliminating the need for witness statements or lengthy investigations.

What could have turned into a long and complex case was resolved quickly and smoothly, with full transparency and no disputes.

“The investment we made in equipping all our vehicles with cameras paid for itself with just this one incident,” the client told us.

Results and Fleet Impact

Since installing 40 cameras across their fleet, the company has seen significant improvements across their operations:

  • More cautious drivers; the awareness of being recorded has led to better, safer driving.
  • Greater control and productivity; the company assigned an internal resource to review footage daily and make the most of the available data.
  • Fewer disputes; with video evidence, conflicts are resolved more quickly and objectively.

“Thanks to Mapon, we’ve changed the way we operate internally. We now rely on real indicators that help us make better, more informed decisions.”

The camera records both the exterior and interior of the vehicle.

Quick Installation and Outstanding Support

The installation process was quick and straightforward. The company’s in-house mechanic handled the camera installations across the fleet. After receiving basic instructions, he quickly gained the experience needed to equip each vehicle independently and efficiently.

Once the cameras were installed, Mapon’s technical team guided the setup process — assisting with configuration, verifying camera angles, and ensuring everything was fully operational from the start.

“Installing both the front and interior cameras took us less than an hour per vehicle. Mapon’s technical support was excellent — fast, clear, and always available. We give them a 10,” says the fleet manager.

Seeing What Used to Be Just Assumptions

Our client already had established processes, industry experience, and operations optimised for peak season. But it was video telematics that made the real difference in control, prevention, and response capabilities.

Mapon cameras reveal what other systems can’t: what’s actually happening inside and outside the vehicle. That level of visibility has brought greater safety, trust, and efficiency when it matters most.

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Want to make better-informed decisions with visual proof to back them up? Get in touch with our team and discover how Mapon’s video telematics solutions can help you manage your fleet with more peace of mind, control, and agility.

Whether you run a ride-hailing fleet, taxi service, or tourist transport operation — we have a solution built for you.