Kreiss – a company with headquarters in Riga, Latvia and offices around the world – Norway, Russia, Belgium and Kazakhstan – is without a doubt one of the biggest cargo transportation enterprises in Europe, working a fleet of around 1400 trucks and 1700 refrigerated trailers. However, with size comes certain issues...
Having a fleet this big and constantly growing imposes serious challenges in shipment tracking and temperature monitoring. There’s also the risk of human error in both the trailer operation and dispatching the shipments from the office.
By deploying Mapon's remote reefer data retrieval and integration project, Kreiss has gained a clear competitive advantage and set new standards for the refrigerated product shipping companies. They've also managed to automate many of the internal processes for reefer unit maintenance and temperature tracking.
The days when clients were ready to wait for the shipment to arrive and see a printout of the temperature from the reefer unit are over. As an innovative company, Kreiss has understood that early on. Clients are provided a tracking link, which includes easily understandable charts of Carrier reefer unit data – the setpoint temperature, run mode, return air temperature.
Clients are able to follow the data in real time and don't need to analyze long paper printouts to find problems with the shipment. All data is displayed in a chart and thus it can be easily overviewed.
By setting up the solution, Kreiss has been able to resolve a number of human error issues on the road as well. Some of the most widespread ones:
mistaking positive numbers with negative (instead of operating at +6C, the reefer is being operated at -6C)
missing or adding an excess decimal point (instead of operating at +6C, the reefer is being operated at 0.6C)
Issues like these can easily seriously damage the shipment.
In addition to correcting human errors, Kreiss has also been able to resolve a number of problems regarding reefer error conditions while driving. Also simple repair operations by the driver are now possible due to the fact that the technician from the office has access to reefer data and can consult the driver on what steps to perform to resolve the issue.
Kreiss has an internal shipment planning and dispatching system, where they can set up required reefer parameters for each of the shipments. This data is sent to Mapon tracking platform and set up as time-bound alerts. If the temperature or run mode in the time-bound slot is not within the specified range, an alert is generated and sent back to Kreiss’s shipment management system. This solution allows complete automation in terms of temperature monitoring.
Additionally Mapon has developed an option to use alerting system for cooling down cargo. There are cases when the cargo should be shipped at 4C, but it is not cooled to that temperature at the point of loading. If the driver will set a setpoint of 4C and the actual cargo temperature will be around 15C, the reefer will supply the compartment with a temperature below 0C which might damage the cargo.
Mapon system has a built in mechanism for providing alerts on when to lower the temperature step by step to cool down the cargo without harming it.
As soon as a reefer unit emits an alert code, it is directly sent to Kreiss internal maintenance planning system, where reefer technicians take the decision on how to react. Either they schedule a maintenance operation in their planning system, or contact the driver on how to resolve the issues right away. Mapon software also has information about nearest Carrier and Thermo King service centers, which comes very handy in case of urgent matters.
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